My Product(s) Arrived Damaged
We package our products to handle the hazardous conditions which boxes are often
subject to during the shipping process. However, it is inevitable that some products
may be damaged during shipping. In these types of situations DSD will take full
responsibility for the damaged goods. Please package the damaged items or empty
containers and return them to the address listed in the shipping label. We will
reimburse any shipping costs and replace the damaged items free of any additional cost.
Missing Item(s) or received incorrect product(s)
If this happened to your order, we sincerely apologize for the inconvenience. Please
contact a DSD representative through the contact form
listed on our website or through
the customer service email at firstname.lastname@example.org
. We will do our best to expedite
your order and get the correct products out to you as soon as possible. In order to
cut down the processing and shipping time, we ask that you please provide us with your
Name, Address, Order number and a detailed list of the incorrect or missing items.
Once we receive your email, a DSD representative will contact you and guide you through
the next steps.
Products were harmful / developed allergies after use
Every person is different. While some products may work wonders for a certain group
of people, it may not work for everyone. If our products cause any kind of irritation
or allergy, we will do everything within our power to find a solution to the problem.
If you have any pre-existing allergies, we do ask to be provided with that information
before we can exchange your item or recommend any additional products. For re-imbursement
information please read our re-imbursement policy below.
Opened or Used products are subject to a 50% fee. If your order was $100.00, and the
item was used before you decided to return it, we will only be able to reimburse $50.00
of your order. Unlike clothing, toys or other items which can be re-packaged, our products
cannot be re-stocked once the bottle or flask has been opened. For this reason, we will
only reimburse 50% of the total order amount.
Unopened or Unused items can be returned for a 100% minus shipping cost re-imbursement.
This means, that if your order was $200.00 and $15.00 of shipping, we will reimburse your
$200.00, but will not cover the shipping costs. In order to receive your refund, the items
must be shipped back to our DSD headquarters (at customers expense) in Jersey City NJ. The
refund will be issued after the items have been received and inspected for use or damage.